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SHIPPING & RETURNS

Last updated: June 2026

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This Shipping & Returns policy applies to all orders placed with GoFLAVA, a trading name of MKAYG LTD (company number 15609142, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ). It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy.

Details relating to the placing of product orders can be found on our Terms & Conditions page. The information below relates specifically to the delivery and return of products ordered.

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1. Product unavailability

If an ordered product is temporarily unavailable, we will contact you to discuss your options. Ordinarily, these are:

  • a delay in delivery until the product is available;

  • a replacement product;

  • a refund for the unavailable product; or

  • Cancellation of the order and a full refund.​

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2. Delivery areas

We currently ship only to selected destinations within the UK mainland. We do not currently deliver to the Channel Islands, the Isle of Man, Northern Ireland, the Scilly Isles, or the Scottish Highlands and Islands.

Orders placed for delivery to an excluded area will be cancelled and refunded. Excluded postcode areas are:

RegionExcluded postcodes

Channel IslandsJE, GY

Isle of ManIM

Northern Ireland BT

Scilly IslesTR21-25

Scottish Highlands & IslandsAB30-38, AB44-56, FK17-99, G83, HS, IV, KA27, KA28, KW1-14, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE

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3. Delivery times and costs

Once dispatched, orders placed for delivery within the UK are ordinarily expected to arrive within 3-4 working days.

Orders are normally processed within 1-2 business days, and you will receive a tracking number once your order has been dispatched.

Delivery costs are based on the weight of your order and are determined at checkout. The exact cost is shown to you before you finalise your order.

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4. Fulfilment

Deliveries are sent via Royal Mail or DHL.

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5. Changes to or cancellation of delivery

Once your order has been dispatched, we are unable to change the delivery address, delivery date or cancel the order. Your rights to cancel and return goods after delivery are set out in Section 8 below.

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6. Your responsibilities

You must ensure that the delivery, contact and payment details you provide are correct, complete and lawful, and that you inform us of any changes to these details at the earliest opportunity.

If a delivery cannot be left in a safe place or with a third party (such as a neighbour), the parcel may be returned to the sender. In this case, you will be liable for the original delivery cost and a £5 return-to-sender fee.

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7. Non-delivery or mis-delivery

If you have not received your delivery after the stated delivery period, you must email us at info@goflava.com within 3 calendar days (or sooner if possible) so that we can raise an investigation. Courier companies place time limits on claims for reimbursement, so we may be unable to provide replacement products or refunds after this period.

If non-delivery occurs due to a customer error (for example, incorrect shipping details), we will provide a refund less the original delivery cost and a £5 return-to-sender fee.

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8. Returns, unwanted goods/change of mind

You may cancel your order within 14 calendar days from the day after you receive your delivery. You then have a further 14 calendar days to return the goods to us.

Provided the goods are returned to us in a satisfactory condition, unopened, undamaged and in their original packaging, you will be refunded the full purchase cost, less the original delivery fee.

When returning goods, we recommend using a trusted recorded-delivery service to reduce the risk of damage in transit, which could otherwise affect your right to a refund.

A deduction may be made if the value of the goods has been reduced as a result of you handling them more than was necessary. The acceptable extent of handling is the same as it would be if you were assessing the goods in a shop.

Returns should be sent to the address below, and should include a printed copy of your order confirmation and a brief note explaining that you wish to make a return:

MKAYG LTD PO BOX 76140 London, E2 2FX United Kingdom

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9. Incorrect, missing or damaged goods

If, after accepting your parcel, you find that you have received incorrect, missing or damaged goods, you must notify us within 1 calendar day in order to validate your claim.

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10. Defective or damaged goods

If a delivery, or an item within it, is defective or damaged enough to compromise its use, please reply to your order confirmation email with details of the issue, including:

  • Product information, product name, weight/size, etc.

  • Description of the damage, a brief description; and

  • Photograph of the damage, a clear, unambiguous photograph for easy inspection.

If we agree that the delivery is sufficiently defective or damaged, we will provide you with further options, ordinarily:

  • a replacement product, or

  • a refund (sometimes partial) for the defective or damaged product.

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11. Short-dated goods

If you are sent a product that has less than one month until its Best Before End (BBE) date, you may return the goods within 7 calendar days for a full refund.

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12. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where the law grants you a longer cancellation or return period than the period stated in this policy, that statutory period will apply.

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13. Contact us

For any questions about delivery or returns, please contact us at:

MKAYG LTD (trading as GoFLAVA) Company number: 15609142 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: info@goflava.com Correspondence and returns: PO BOX 76140, London, E2 2FX, United Kingdom

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